Professionals in the customer support field or contributors in the user community are challenged daily to handle people’s problems. Covering so many tickets or forum threads with a variety of topics can make one overwhelmed. Think you need to force your eyes open all day and night to get more tasks done? I wouldn’t do that.
Here are things that I do to improve my daily workflow:
Continue reading “5 Ways to Improve User Support Workflow”
As an independent contractor, I have the luxury of working from home. But with great benefit, comes great responsibility. I may be able to work in my pajamas, and set my own pace to work — not being tied up to 9 to 5 working hours–, but I need some great tools to keep me being effective as well as being productive.
Continue reading “OneNote, my daily life savior”
Many of you WordPress users are probably familiar with this situation: when you open your website, it won’t load! All you see is a blank white screen with no error messages. It keeps that way even though you refresh the page a couple times. People called it the White Screen of Death (WSOD).
Continue reading “How to handle White Screen of Death in WordPress”
So, I’m a Windows 7 user and need to use xmllint to check validation of .xml files. Xmllint is typically used on a Unix-based operating system and isn’t a standard part of Windows. It needs to be installed separately.
Continue reading “Using xmllint program for Windows 7”
Back at the beginning of 2016, I got a surprise email from a community I joined in. They said they will send me a Motorola Nexus 6 phone (codenamed Shamu) as an appreciation for my contribution. I was ecstatic. It would be the best phone I ever had! –or actually, it’s a phablet, since it’s straddling the size format of smartphones and tablets–.
Continue reading “My Shamu Story”