Posted in Daily life

5 Ways to Improve User Support Workflow

Professionals in the customer support field or contributors in the user community are challenged daily to handle people’s problems. Covering so many tickets or forum threads with a variety of topics can make one overwhelmed. Think you need to force your eyes open all day and night to get more tasks done? I wouldn’t do that.

Here are things that I do to improve my daily workflow:

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Posted in Made by Google, Produk Google

My Shamu Story

Back at the beginning of 2016, I got a surprise email from a community I joined in. They said they will send me a Motorola Nexus 6 phone (codenamed Shamu) as an appreciation for my contribution. I was ecstatic. It would be the best phone I ever had! –or actually, it’s a phablet, since it’s straddling the size format of smartphones and tablets–.

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